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the céline - Terms and Conditions

Introduction

These Terms and Conditions govern your use of the céline website and the services offered by the céline (referred to as "we," "us," or "our"). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Services & Minimum Age 

We offer a range of  massage and spa services. All services are subject to availability and our therapists' professional judgment. We reserve the right to refuse service to anyone for any reason. 

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Minimum Age

The minimum age for treatments at The Céline Spa is 16 years old. Clients aged 16 or 17 must have written parental or guardian consent recorded on their consultation form prior to treatment. A parent or guardian also needs to be present at the spa premises during the treatment itself. We reserve the right to decline treatment where consent has not been provided or where we have concerns about a client's suitability for treatment.

Appointments and Cancellations

Appointments can be made online, by phone, or in person. Cancellations or rescheduling must be made at least 24 hours in advance. Late arrivals may result in reduced treatment time, with the full price of the originally booked treatment still applying. Please note that cancellations, rescheduling or refunds will not be issued solely on the basis of staff substitution. If you preferred Therapist is unavailable, another qualified member of our team will provide your treatment.

Payment & Refunds

Payment is due at the time of service. We accept cash and major credit cards. All bookings are confirmed once payment or deposit is received.

 

Refunds will only be granted in the following circumstances:

  1. We are unable to provide the booked service due to closure or operational issues

  2. A genuine error has occurred on our part in processing your booking or payment

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Refunds will not be issued for:

  • Change of mind, availability, illness, or any other personal circumstance.

  • Dissatisfaction due to therapist preference or substitution

  • Late arrival, missed appointments or failure to comply with spa policies

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Instead, where at least 24 hours' notice has been given, we are happy to offer either of the following:

  • Reschedule your appointment to a future date, subject to availability; or

  • A gift voucher to the value of the treatment booked, redeemable against any treatment at The Céline Spa within 12 months of the date of issue.

 

Where a refund is applicable, it will be processed back to the original payment method within 7 -10 business days.​

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Health Conditions

Please inform us of any health conditions or allergies you may have before your treatment. We are not liable for any adverse reactions resulting from undisclosed health conditions.

Conduct

We expect all clients to behave respectfully towards our staff and other clients. We reserve the right to refuse service to anyone engaging in inappropriate behaviour. There is strictly no ‘sexual activities’ allowed on the premises. Such requests may lead to alerting the right authorities and may lead to further prosecution.

Liability

We are not liable for any loss or damage to personal belongings. We are also not liable for any injuries sustained on our premises unless caused by our negligence.

Intellectual Property

All content on our website, including text, images, and logos, is our intellectual property and may not be used without our prior written consent.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website.

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